Marketing, advertising, and human nature

 

Taught by Geoffrey Miller, UCLA Visiting Associate Professor, autumn 2000

 

Note: This is the syllabus for an UCLA advanced undergraduate lecture course

That was taught in Autumn 2000 at University of California, Los Angeles

Cross-listed as Communication Studies M148, Economics M188

Enrollment: About 90 students

 

All lectures are available as Powerpoint presentations,

average 2 MB (including graphics and video) per lecture;

by request to Geoffrey Miller at University of New Mexico:

gfmiller@unm.edu

 

Contents of this syllabus:

1.                Course schedule

2.                Outline of course content

3.                Course Mechanics

4.                List of readings reprinted in the course reader

5.                Video exerpts shown in class

6.                Term papers: possible topics

7.                Midterm Exam: instructions and questions

8.                Final Exam: instructions and questions

 

1.  Course Schedule

 

Lecture Day   Date                content, etc.                          readings (in course reader)

1          Thurs   Sept 28            introduction                             none

2          Tues    Oct 3               marketing basics                    1, 2 (pp. 3-12))

3          Thurs   Oct 5               luxuries, consumerism           3, 4 (pp. 13-34)

4          Tues    Oct 10             marketing revolution, history   5, 6 (pp. 35-49)

5          Thurs   Oct 12             advertising & biology               7 (pp. 51-71)

6          Tues    Oct 17             hunters & gatherers                8, 9 (pp. 73-95)

7          Thurs   Oct 19             prestige, status, positionals    10, 11, 12 (pp. 97-124)

8          Tues    Oct 24             polygyny, sexual economics   13 (pp. 125-150)

                                                term paper topics due        

9          Thurs   Oct 26             porn and fantasy                     14, 15 (pp. 153-183)              

10        Tues    Oct 31             courtship consumerism          16, 17, 18 (pp. 185-206)

11        Thurs   Nov 2               midterm exam in-class

covers lectures 1-10,           readings 1-18 (pp. 3-206)

 

12        Tues    Nov 7               services & relationships         19, 20 (pp. 207-225)

13        Thurs   Nov 9               utility, hedonism, fun               21, 22, 23 (pp. 227-249)

14        Tues    Nov 14             addictive products, tobacco    24, 25 (pp. 253-269)

15        Thurs   Nov 16             money & happiness                26, 27, 28 (pp. 271-283)

16        Tues    Nov 21             marketing aesthetics              29, 30 (pp. 285-296)

            (Thurs             Nov 23             No lecture: Thanksgiving holiday)

17        Tues    Nov 18             desirability, coolness              31, 32 (pp. 297-317)

18        Thurs   Nov 30             ad agencies, ad tactics           33, 34 (pp. 319-339)

19        Tues    Dec 5              branding, product recognition 35, 36, 37 (pp. 341-368)

Term papers due

20        Thurs   Dec 7                          future marketing, revision       38, 39 (pp. 369-391)

            Friday Dec 15            Final Exam 11:30 am  – 2:30 pm

                                                covers lectures 12-20,         read’gs 19-39 (pp. 207-391)

 


2.                  Outline of course content

for ‘Marketing, Advertising, and Human Nature’

Week 1: Status, sex, and conspicuous consumption. Darwin and Veblen. The human drive for display and the importance of positional goods. Evolutionary and historical origins of consumption as a strategy of social and sexual display. How advertising, endorsements, and sponsorship confer status n products and their buyers.

Week 2: Human concerns and the content of advertising. Evolved motives and preferences in relation to advertising themes, styles, and media. Cognitive and emotional responses to marketing communications. Why ads succeed or fail, and why successful ads do not always lead to successful products.

Week 3: Human diversity and market segmentation. Age, sex, intelligence, personality traits, and family context as key variables in human motivation and consumer behavior. Psychology vs. marketing methods of classifying people.

Week 4: Human strategies for search and choice. How evolved heuristics for food choice, mate choice, habitat choice, and other natural decision domains are transferred to modern shopping behavior. How advertising influences human judgment and decision-making.

Week 5: The social ecology of shopping. Modern consumers vs. hunter-gatherers. Sex differences in shopping styles. The evolutionary psychology of propitiousness, affluence, happiness, mood, and acquisition. Cultural and peer-group influences on consumption patterns; runaway fashions and herd effects.

Week 6: The social psychology of customer relationships to corporations. Corporations viewed as people: brand recognition, brand loyalty, endorsements, and public relations. Customer frustrations arising from the non-human aspects of corporations: limited liability, customer service problems, bureaucracy, mergers and spin-offs, etc.

Week 7: Marketing as a social relationship. Evolutionary social psychology, reciprocity, trust, and fairness in relation to business transactions. Customer-business dialogs: market research, focus groups, one-to-one marketing, permission marketing, etc.

Week 8: Marketing aesthetics and Darwinian aesthetics. The origins of human preferences and aesthetics tastes; the importance of design in products and ambience in services; the shift from a production economy to an experience economy.

Week 9: Market research as a form of experimental psychology. The diverse methods for revealing human needs, wants, and preferences. Difficulties of distinguishing evolved preferences from culturally learned preferences. The challenges of cross-cultural marketing.

Week 10: The future of marketing. Electronic systems for rapid, iterative market research and consumer-driven product design. New product development as an evolutionary process. Mass customization. New genetic technologies, designer babies, the commodification of humans, and the vanishing distinction between consumers and products.

 

 


 

3. Course Mechanics

Marketing, advertising, and human nature

Com Std M148, Econ M188

Tuesdays and Thursdays 10:00 – 11:50 am in 167 Dodd Hall

 

Read this and keep it; it’s important!

 

Professor Geoffrey Miller

322 Kinsey Hall  (310) 825-2456

Office hours: 10-12 am Wednesdays or by appointment

Email: send a message to matingmind@hotmail.com; include in the subject line the word ‘marketing’, and the message will go into my mailbox for this course.  Otherwise, it won’t reach me.

 

Course web site: http://www.sscnet.ucla.edu/00F/econm188m-1/

I will try to make active use of this website; check is regularly for announcements and revisions; please contribute to the discussion board if you have any questions or comments

 

Required course readings:

·                     Course reader from Course Reader Material, 1141 Westwood Blvd, 1.5 blocks north of Wilshire, (310) 443-3303; should be available early next week; check class announcements on class website for availability

·                     Thorstein Veblen (1899)  Theory of the leisure class.  $2.50 Dover paperback from UCLAstore testbooks should be available next week.  Or, view/download a free version from: http://xroads.virginia.edu/~HYPER/VEBLEN/veb_toc.html

 

Optional course readings:

·                     Geoffrey Miller (2000).  The mating mind: How sexual choice shaped the evolution of human nature.  Doubleday.  Hardback from UCLAstore or amazon.com on discount.  Note: the course reader will include extracts from my book, but you may wish to read them in context.

·                     Many useful articles will be placed on reserve at the College Library for use in writing your research papers.  Their availability will be announced.

 

Readings over this weekend: Read chapter 4 of Veblen.  If you can’t find a hardcopy, get it from the website above.   I will try to post my article ‘Waste is good’ on the course website Friday so you can read it too.  If that doesn’t work, read another article by me at: http://www.edge.org/3rd_culture/story/86.html.  If you can’t get any of these, don’t worry; read them later.

 

Syllabus: A revised syllabus will be posted on the class website in a few days.  It will cover mostly the same material as the draft syllabus, but in a different order.

 

Grades, tests, and work:

Grades will be determined by a mid-term exam (30%), a final exam (30%), a term paper (30%), and a participation score (10%). 

 

Exams: questions will usually ask for short answers (specifying from one to ten sentences).  The mid-term will cover the first half of the course material; the final will cover only the second half (not cumulative).  Do not miss these exams: any make-up exams will be much more difficult and will demand longer essays. The midterm and final dates will be announced soon.

 

Term papers are due in class (i.e. at 10:00 am) Thursday November 30.  They are to be concisely argued, well-researched essays of 8-12 pages (typed/printed, double-spaced, 12-point font, numbered pages, 3000 words maximum).  I will offer a list of suggested topics soon, or you can pick a different topic by arrangement with me.  Papers will be graded on composition as well as content, with higher marks given for clear organization, good critical thinking, strong evidence, thorough research, decisive conclusions, and a witty, engaging style. Students are encouraged to discuss outlines and drafts of their papers at least once with the instructor during office hours before turning in their final drafts.  I will ask each student to write down their provisional term paper topic for class on October 24.  I will grade on the assumption that students have been planning, researching, and writing conscientiously throughout the quarter. Plagiarism is extremely unlikely to succeed, given that most term paper websites have very few offerings on the evolutionary psychology of consumerism.  Late papers will be marked down automatically for every day late.  No handwritten papers or email-only submissions. I may however ask for an email version to check the word count and the references, so save your paper on your computer, and save a hardcopy as well.

 

Participation score: This will depend on (1) asking questions in class, (2) posting questions, comments, and answers on the discussion board, (3) coming to office hours to discuss course material and your term paper topics, (4) suggesting interesting/useful links to add to the course website, and (5) other extra-credit options to be announced soon. 

 

Miscellaneous but important points:

 

·                     Class attendance is very important, as my lectures will complement rather than repeat the course readings.  Also, I will use a fair amount of web and video material.  Without regular attendance, good exam performance is unlikely. 

 

·                     However, taking notes in class is not so important.  I will try to post all of my Powerpoint lecture material on the course website for your reference. 

 

·                     Readings for each lecture should be completed before the lecture.  I will sometimes ask for volunteers to give 2-minute summaries/critiques of particular readings in class; good summaries will yield good participation scores.

    


 

4.  List of readings in the course reader

for Marketing, Advertising, and Human Nature M148

 

1. Miller, Geoffrey (2000). Marketing.  In J. Brockman (Ed.), The greatest inventions of the last 2,000 years, pp. 121-126.  New York: Simon & Schuster.

2. Miller, G. F. (1999). Waste is good. Prospect, Feb., pp. 18-23.

3. Frank, Robert (1999). ‘Luxury spending’ chapter.  From Luxury fever.  Princeton U. Press.

4. Twitchell, James (1999).  Chapter 1, ‘Attention Kmart shoppers’.  From Lead us into temptation: The triumph of American materialism.  Columbia U. Press.

5. Packard, Vance (1960).  Chapters 1-3, ‘City of the future?’, ‘The nagging prospects of saturation’, and ‘Growthmanship’.  From The waste makers.  New York: Van Rees Press.

6. Keith, Robert J. (1960). The marketing revolution.  Journal of Marketing, January, 35-38.

7. Miller, Geoffrey (2000). How to advertise fitness.  Exerpts from chapters 4 and 5 of The mating mind: How sexual selection shaped the evolution of human nature.  Doubleday.

8. Cashdan, Elizabeth (1989).  Hunters and gatherers: Economic behavior in bands.  In S. Plattner (Ed.), Economic anthropology.  Stanford U. Press.

9. Ridley, Matt (1997).  Exerpt on Conservation instincts.  From The origins of virtue.  Penguin.

10. Barkow, Jerome (1989). Exerpts on prestige from Darwin, sex, and status.  U. Toronto Press.

11. Frank, Robert (1999).  Exerpts on relative position.  From Luxury fever.  Princeton U. Press.

12. Haviland, William (1987).  Exerpt on potlatch.  From Cultural anthropology.  Harcourt Brace.

13. Betzig, Laura (1992).  Roman polygyny.   Ethology and sociobiology, 13, 309-349.

14. Malamuth, Neil (1996).  Sexually explicit media, gender differences, and evolutionary theory.  Journal of Communication, 46(3), 8-31.

15. Ellis, Bruce & Symons, Don (1990). Sex differences in sexual fantasy: An evolutionary approach.  Journal of Sex Research, 27, 527-556.

16. Miller, Geoffrey (2000).  Exerpt on courtship in the Pleistocene.  From The mating mind: How sexual selection shaped the evolution of human nature.  Doubleday.

17. Illouz, Eva (1997).  Exerpts on dating.  From Consumering the romantic utopia: Love and the contradictions of capitalism.  Berkeley, CA: U. California Press.

18.  Illouz, Eva (1997).  Exerpts on consumerism.  From Consumering the romantic utopia: Love and the contradictions of capitalism.  Berkeley, CA: U. California Press.

19. Samli, A. Coskun (1992).  Exerpt on developing consumer-friendly services.  From Social responsibility in marketing. Westport, CN: Quorum Books.

20. Levitt, Theodore (1986).  Relationship management.  From The marketing imagination.  New York: Simon & Schuster.

21. Dawkins, Richard (1995).  God’s utility function.  Scientific American, November, 80-85.

22. Packard, Vance (1960).  Chapter 15, ‘Hedonism for the masses’.  From The waste makers.  New York: Van Rees Press.

23. Holbrook, Morris B. & Hirschman, Elizabeth C. (1982).  The experiential aspects of consumption: Consumer fantasies, feelings, and fun.  Journal of Consumer Research, 9, 132-140.

24. Bartecchi, Carl E., MacKenzie, Thomas D., & Schrier, Robert W. (1995). The global tobacco epidemic.  Scientific American, May, 44-51.

25. Hartley, Robert F. (1998).  Tobacco: An industry beleaguered.  From Marketing mistakes and successes (7th Ed.). Wiley.

26. Frank, Robert (1999).  Chapter 5, ‘Does money buy happiness?’  From Luxury fever.  Princeton U. Press.

27. Myers, David G. & Diener, Ed (1996).  The pursuit of happiness.  Scientific American, May, 70-72.

28. Miller, Geoffrey (2000).  Social implications of the new happiness research.  From edge.org online discussion forum.

29. Thornhill, Randy (1998).  Exerpt from ‘Darwinian aesthetics’.  In In G. Cardew (Ed.), Characterizing human psychological adaptations, Ciba Foundation Symposium 208.  John Wiley.

30. Miller, Geoffrey (2000).  Exerpts on aesthetics.  From The mating mind: How sexual selection shaped the evolution of human nature.  Doubleday.

31. Packard, Vance (1960).  Chapter 7, ‘Planned obsolescence of desirability’.  From The waste makers.  New York: Van Rees Press.

32. Frank, Thomas (1997). Chapter 1 exerpt.  From The conquest of cool: Business culture, counterculture, and the rise of hip consumerism.  U. Chicago Press.

33. Schudson, Michael (1986).  Exerpt from Chapter 2, ‘What advertising agencies know’.  From Advertising, the uneasy persuasion: Its dubious impact on American society.  New York: Basic Books.  

34. Bly, Robert (1985).  Chapter 4, ‘Writing to sell’.  From The copywriter’s handbook: A step-by-step guide to writing copy that sells.  New York: Henry Holt.

35. Ogilvy, David (1987).  Chapter 11, ‘Should advertising be abolished?’  From Ogilvy on advertising.  New York: Vintage.

Twitchell, James (1999).  Exerpt on ‘The branding of experience’.  From Lead us into temptation: The triumph of American materialism.  Columbia U. Press.

36. Borges, Bernhard, Goldstein, Daniel G., Ortmann, Andreas, & Gigerenzer, Gerd (1999).  Can ignorance beat the stock market?  In G. Gigerenzer & P.  Todd. (Eds.), Simple heuristics that make us smart, pp. 59-72.   Oxford U. Press.

38. Todd, Peter & Miller, Geoffrey (1999).  From Pride and Prejudice to Persuasion: Satisficing in mate search.  In G. Gigerenzer & P. Todd. (Eds.), Simple heuristics that make us smart, pp. 287-308.   Oxford U. Press.

39. Pine, Joseph (1999).  Chapter 3, ‘The emerging system of mass customisation’.  From Mass customisation: The new frontier in business competition.  Harvard Business School Press.

 

Note: The midterm will cover readings 1-20; the final will cover 21-39

For research papers, many other optional readings will be available on reserve in the college library


5.  Video exerpts shown in class

 

Short clips from the following movie and television videos were shown in class to illustrate particular lecture points and themes

 

In the Wild: Orangutans with Julia Roberts (1998, PBS): consumerism in relation to primate behavior and the natural world

http://www.amazon.com/exec/obidos/ASIN/0780621751/qid%3D1003858773/ref%3Dsr%5F11%5F0%5F1/107-8360818-0337364

 

Boiler Room (2000, Giovanni Ribisi, Ben Affleck): selling organizations to prospective employees, the ethics of selling financial products

http://www.amazon.com/exec/obidos/ASIN/B000053V9A/ref=bxgy_sr_img_a/107-8360818-0337364

 

Slacker (1991, Richard Linklater): counter-culture alternatives to consumerism

http://www.amazon.com/exec/obidos/ASIN/6305812330/qid=1003858881/sr=1-1/ref=sr_1_14_1/107-8360818-0337364

 

Gentlemen prefer blondes (1953, Marilyn Monroe, Jane Russell): costly signalling theory, diamonds as reliable love-indicators

http://www.amazon.com/exec/obidos/ASIN/6302484383/ref=bxgy_sr_img_a/107-8360818-0337364

 

Quest for Fire (1982, Everett McGill, Ron Perlman): Pleistocene hunter-gatherer life

http://www.amazon.com/exec/obidos/ASIN/6300247465/ref=bxgy_sr_img_b/107-8360818-0337364

 

Jefferson in Paris (1995, Nick Nolte, Thandie Newton): sexual and reproductive markets; Thomas Jefferson’s children with his slave-woman Sally Hemings as a case study in polygyny

http://www.amazon.com/exec/obidos/ASIN/6303584675/qid%3D1003859019/ref%3Dsr%5F11%5F0%5F1/107-8360818-0337364

 

Gattaca (1997, Ethan Hawke, Uma Thurman): the rise of genetic markets, the marketing of genetic engineering

http://www.amazon.com/exec/obidos/ASIN/0800103661/ref=bxgy_sr_img_a/107-8360818-0337364

 

Blade Runner (1982, Harrison Ford, Sean Young): ‘basic pleasure models’ and the prospects of bio-engineering androids to serve male sexual fantasy markets

http://www.amazon.com/exec/obidos/ASIN/6305363668/qid=1003859127/sr=2-1/ref=sr_2_15_1/107-8360818-0337364

 

The Pornographer (1999, Doug Atchison): the contemporary porno market; its psychology and ethics

http://www.amazon.com/exec/obidos/ASIN/B00005O5LZ/qid=1003859197/sr=1-1/ref=sr_1_0_1/107-8360818-0337364

 

Star Trek: Voyager (1995, exerpts from episodes 68 and 69 ‘Scorpion’): male viewer preferences and the replacement of elfin ‘Kes’ by buxom Borg woman ‘Seven of Nine’

http://www.amazon.com/exec/obidos/ASIN/B000003KB8/qid=1003859421/sr=1-60/ref=sr_1_2_60/107-8360818-0337364

 

Clan of the Cave Bear (1986, Daryl Hannah): Pleistocene sexual fantasies and exoticism

http://www.amazon.com/exec/obidos/ASIN/0790741989/qid=1003859537/sr=1-1/ref=sr_1_6_1/107-8360818-0337364

 

Star Trek: The original series (1966, episode 25, ‘This side of paradise’): Kirk/Spock and ‘slash fiction’ as a window into female sexual fantasies and preferences

http://www.amazon.com/exec/obidos/ASIN/6300213293/qid=1003859571/sr=1-16/ref=sr_1_15_16/107-8360818-0337364

 

Notting Hill (1999, Julia Roberts, Hugh Grant): romantic comedy as a hybrid genre appealing to both male and female sexual preferences

http://www.amazon.com/exec/obidos/ASIN/0783241569/ref=bxgy_sr_img_a/107-8360818-0337364

 

Boxing Helena (1993, Julian Sands,Sherilyn Fenn): male preferences and the commodification of women

http://www.amazon.com/exec/obidos/ASIN/B00004ZERO/qid=1003859673/sr=1-1/ref=sr_1_10_1/107-8360818-0337364

 

Total Recall (1990, Arnold Schwarzenner, Sharon Stone): from the service economy to the entertainment economy; perils thereof

http://www.amazon.com/exec/obidos/ASIN/B00000JGEK/ref=bxgy_sr_img_a/107-8360818-0337364

 

You’ve Got Mail (1998, Tom Hanks, Meg Ryan): what does ‘good service’ mean in the book market?

http://www.amazon.com/exec/obidos/ASIN/6305368139/ref=bxgy_sr_img_b/107-8360818-0337364

 

Barbarella (1968, Jane Fonda): the ‘orgasmatron’, the psychology of pleasure, and the 1870s marginal utility revolution in economics

http://www.amazon.com/exec/obidos/ASIN/6300216047/ref=bxgy_sr_img_a/107-8360818-0337364

 

The Game (1997, Michael Douglas, Sean Penn): service industries, personally customized entertainment

http://www.amazon.com/exec/obidos/ASIN/6304765789/ref=bxgy_sr_img_a/107-8360818-0337364

 

Brainstorm (1983, Natalie Wood, Christopher Walken): thrills and perils of the experience economy

http://www.amazon.com/exec/obidos/ASIN/B00005BCOJ/qid=1003859888/sr=1-1/ref=sr_1_2_1/107-8360818-0337364

 

Strange Days (1995, Ralph Fiennes, Angela Bassett): experiences and entertainment

http://www.amazon.com/exec/obidos/ASIN/630398021X/ref=bxgy_sr_img_a/107-8360818-0337364

 

Existenz (1999, Jennifer Jason Leigh, Jude Law): computer games, virtual reality, existential psychology of consumption

http://www.amazon.com/exec/obidos/ASIN/6305538018/qid%3D1003859985/ref%3Dsr%5F11%5F0%5F1/107-8360818-0337364

 

The Matrix (1999, Keanu Reeves, Lawrence Fishburn): can we escape from consumerism?

http://www.amazon.com/exec/obidos/ASIN/B00000K2SC/ref=bxgy_sr_img_a/107-8360818-0337364

 

Trainspotting (1996, Ewan McGregor): addictive products; heroin addiction: consumerism or anti-consumerism

http://www.amazon.com/exec/obidos/ASIN/6304297912/ref=bxgy_sr_img_b/107-8360818-0337364

 

The Insider (1999, Russell Crowe, Al Pacino): ethics of marketing addictive products such as tobacco

http://www.amazon.com/exec/obidos/ASIN/B00004RFDW/ref=bxgy_sr_img_a/107-8360818-0337364

 

The Fountainhead (1949, Gary Cooper, Patricia Neal): the arrogance of modernist architecture vs. the natural biophilic preferences of the masses

http://www.amazon.com/exec/obidos/ASIN/6301969294/qid%3D1003860149/ref%3Dsr%5F11%5F0%5F1/107-8360818-0337364

 

Jerry Maguire (1996, Tom Cruise, Cuba Gooding Jr.), sports marketing, selling people, marketing charisma

http://www.amazon.com/exec/obidos/ASIN/080018789X/qid=1003860295/sr=1-1/ref=sr_1_11_1/107-8360818-0337364

 

Glengarry Glenn Ross (1992, Al Pacino, Jack Lemmon): salesmanship

http://www.amazon.com/exec/obidos/ASIN/6302732875/qid=1003860385/sr=2-1/107-8360818-0337364

 

How to Get Ahead in Advertising (1989, Richard E. Grant, Rachel Ward): stresses of creativity in ad agencies

http://www.amazon.com/exec/obidos/ASIN/6304282621/qid=1003860415/sr=1-2/ref=sr_1_14_2/107-8360818-0337364

 

Fight Club (1999, Brad Pitt, Edward Norton), how to make good soap

http://www.amazon.com/exec/obidos/ASIN/B00004W5UA/ref=bxgy_sr_img_b/107-8360818-0337364

 


6.  Possible term paper topics and term paper details,  for

‘Marketing, advertising, and human nature’, M148/M188, Professor Geoffrey Miller

 

Positional goods case study.   Focus on one particular type of good or service for which companies have developed a wide spectrum of products that have different ‘quality’ or ‘status’ levels.  What product features and marketing strategies have developed to differentiate the high-status products from the lower-status products, and how do these appeal to the human psychology of rank, status, and privilege?  Possible product types to analyze might include: airline service classes (first, business, economy), residential single-family house design, automobiles, wristwatches, men’s suits, engagement rings, resort hotels, university educations.

 

Prehistoric marketing.  How ancient was the human trade in goods and services?  Assess the anthropological, archaeological, and evolutionary psychology evidence for prehistoric economies.  What were the earliest forms of marketing, and in what ways is modern marketing ‘natural’?

 

Sexual content case study.  Focus on one particular type of product that appeals to the sexual interests of a particular market segment (as determined by age, sex, sexual orientation, etc.).  Analyze how human sexual psychology has influenced the historical development of the product type, and the marketing strategies for the product.  Avoid the classic cases of hard-core porn for adult men and romance novels for women.  Other possibilities might include: beauty contests, phone chat lines, single’s bars, dating agencies, sperm banks, single’s resort hotels, escort services, cosmetic surgery, men’s or women’s magazines, romantic comedy films.

 

Service marketing given psychological diversity.  Many service industries must appeal to a wide variety of customers, but customers may differ in many psychological dimensions (e.g. age, sex, ethnicity, intelligence, occupation, education, extroversion, self-confidence, interests, religious and political beliefs). Identify one specific service industry, and analyze some ways in which the service could be customized for customers who vary along a specific dimension.  Simple example: how should restaurant staff change their behavior depending on customer extroversion and chattiness?  More interesting service industries to consider: financial planning, personal fitness training, bodyguards, wedding planning, divorce lawyers, travel agents, drug rehab programs.

 

Psychopharmaceutical case study.  Focus on one particular type of drug product that affects the human brain and behavior (e.g. alchohol, tobacco, caffeine, marijuana, Prozac, Viagra, Ecstasy, or ‘Smart Drugs’).  How have the drug’s distinctive psychological effects influenced product development and marketing, including the development of associated service industries and establishments (e.g. bars, smokeshops, coffee houses, dance clubs, psychotherapy offices)?

 

Consumption and happiness.  Does money buy happiness, or is happiness inherited genetically, or what?  Assess the current evidence about the influence of income and consumption on subjective well-being within societies, or across societies, or across history.  Discuss implications for marketing and advertising.

 

Entertainment economy.  Compare and contrast the marketing of physical goods, services, and entertainments (e.g. theme parks, movies, TV, books, computer games).  Focus on a particular area of consumption that spans all three types (e.g. gun manufacturing vs. private security services vs. paintball games).  Are the target markets, marketing strategies, and advertising media for these three types of products converging or diverging, and how will new technologies affect this convergence or divergence?

 

Aesthetics case study.  Focus on one particular type of product that has some aesthetic dimension (e.g. visual, auditory, taste, smell, or tactile appeal).  How have human aesthetic tastes and preferences influenced product design, packaging, and advertising for this product class?  Be specific; cite research on the preferences if possible.  Examples of possible product types to consider: houses, computer input devices (joysticks, trackballs, mouses), condoms, skiwear, restaurant design, children’s books, mobile phones, perfume.

 

What is ‘cool’?  What makes some products and ads ‘cooler’ than others?  Consider the psychology of exclusion versus conformity, imitation versus individuality, rebellion versus enthusiasm.  Focus on teens and young adults, and on a particular type of product that is designed and marketed to be cool.  

 

Shopbots and shopping agents.  What are the challenges and opportunities for developing software products that embody the preferences and tastes of individual consumers, and which might do shopping (e.g. via the Internet) on behalf of individuals?  Review the state of the art in shopping agents, and their likely development over the next couple of decades.

 

Mass customisation via Internet marketing.  What are the prospects for designing and delivering customized products and services to individual consumers via the Internet?  Focus on a particular type of product, and identify some technically feasible ways it might be worth customizing to fit individual preferences. 

 

Future of consumerism.  If modern consumerism is a development of the 20th century, is it likely to persist in its current form, or will it gradually give way to different ways of using excess production capacity, of advertising social status, or of driving technological innovation?  Assess the future of consumerism in relation to its historical development, in relation to the constants and variables of human nature, and in relation to the long debate about the pros and cons of consumerism.

 

·                     Provisional term paper topics should be reported to me (in writing in class, or by email) on or before October 24.

·                     Term papers are due in class (i.e. at 2:00 pm) Tuesday December 5.  Late papers will be marked down, with exceptions only in extreme cases.

·                     Please read these instructions carefully and repeatedly – at least once now, once before submitting your topics, and again before submitting your term paper!  Careful attention to these instructions is your best investment of time to get a good grade.

The papers should be concisely argued, well-researched essays of 8-12 pages (typed/printed, double-spaced, 12-point font, numbered pages, 3000 words maximum).  Make sure there is a cover sheet that clearly states your name, Bruin ID number, paper title, topic (from above list, if appropriate), and class name ‘Marketing’.  No handwritten papers or email-only submissions please.  I may however ask for an email version to check the word count and the references, so save your paper on your computer, and save a hardcopy as well.

Please choose from the suggested topics above, or arrange a different topic with me (by email, phone, or visiting during office hours.)  For each of the topics above, you don’t necessarily need to answer the precise questions posed.  It’s OK to raise and address other issues; just be clear about what the paper’s focus is and what your argument is, and make sure you support your argument with some sort of evidence.  Or, don’t be shy about suggesting a different topic if you like!  Term paper topics can be submitted by email or on hardcopy; they are easily revisable with prior approval from me (just email, phone, or come to office hours if you want to change topic). 

Papers can approach the topic in a variety of ways, but they should all make an argument, and advance a thesis.  That is, you should make a case for a particular point of view, way of thinking about the evidence, or conclusion.  Don’t spend six pages wandering around a topic, then state a claim, and then spend the last two pages trying to argue for it.  Your claim should be in your first few sentences, preferably your very first sentence – then the rest of the paper should make the argument.  For example, a good opening sentence would be ‘Internet marketing of mass-customized services raises three main problems compared to Internet marketing of mass-customized physical goods.’  A bad opening sentence would be ‘This paper will examine different ways of marketing things over the Internet, including both goods and services, from the viewpoint of mass customization.’ The good opening advances a specific claim; the bad opening does not.  If appropriate, please include illustrations, photocopies, advertisements, product design details, etc.

In grading papers, I will be assessing composition, content, and research.  I will be looking for (1) clear and interesting arguments, (2) evidence of decent scholarly research in the topic area, (3) use of facts in supporting arguments, (4) understanding and applying the principles of marketing, advertising, and psychology to the topic, (5) clear writing style and (6) good organization.  I will grade on the assumption that students have been planning, researching, and writing conscientiously the term paper throughout the quarter.  Plagiarism is extremely unlikely to succeed, and will be taken seriously according to UCLA’s established disciplinary procedures.  Late papers will be marked down automatically for every day late.  The only exceptions will be for medically certified illness or other extreme and documentable contingencies.  

Students are encouraged to discuss outlines and drafts of their papers at least once with me during office hours before turning in their final drafts.  Students who take the trouble to do this are very likely to score higher on their paper grades, because they will be more likely to avoid common pitfalls, to get useful pointers to reference sources, and to improve their argument structure.

References should be included at the end of the term paper.  Please don’t include more than about 15-20 references.  They should follow standard scientific reference format, e.g.

For books:

Miller, G. F. (2000). The mating mind: How sexual choice shaped the evolution of human nature.  New York: Doubleday.

For journal papers:

Miller, G. F., & Todd, P. M. (1998).  Mate choice turns cognitive. Trends in Cognitive Sciences, 2(5), 190-198.

For chapters in edited books:

Miller, G. F. (2000).  Marketing.  In J. Brockman (Ed.), The greatest inventions of the last 2,000 years,  pp. 121-126.  New York: Simon & Schuster.

Please don’t cite sources unless you’ve actually read them (avoid ‘Author, date, cited in … Some Other Author, some other date).

 

For grad students only (everybody else ignore this paragraph): Graduate students taking the course for graduate credit should write longer, better-researched papers appropriate to their level of knowledge, scholarly ability, and writing skill.  Aim for about 4500 words maximum, no more than 30 references, same formatting instructions as above.  Feel free to include figures, charts, data, if appropriate.  Obviously, you may find it convenient to write the term paper in such a way that it could be submitted for journal publication as a review or commentary piece, if you are motivated to get some publications. 

 


 

7.  Notes and questions on the Midterm Exam

For ‘Marketing, Advertising, and Human Nature’ M148/M188

 

Notes on the midterm:

·                     The midterm will be in class on Thursday November 2 10:00 – 11:50 am.  I will be at a conference in England the weekend before that (from Thursday afternoon through Monday evening), so it will be difficult to reach me for questions then.  Please read this soon so we can resolve any concerns that might arise.

·                     The midterm will consist of 15 short-answer questions (out of which you should pick 10 to answer), and 10 longer-answer questions (out of which you should pick 5 to answer).  Thus, you will only have to write a total of 15 answer, and will have considerable flexibility about which questions you choose.  You should cross out the questions you do not wish to answer; be careful to check that you have written the right number of answers.

·                     The 10 short answers will be graded on a 5-point scale (worth a total of 50 points).  The 5 longer answers will be graded on a 10-point scale (worth a total of 50 points).  Thus, the exam overall will be graded on a 100 point scale.  

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